Patient Assist provide a range of services relating to inbound and outbound medical patient enquiry management. All of our service solutions are tailored to our client's specific needs. Our service disciplines have been broken down as below:
We are an experienced company passionate about talking with and listening to medical patients, understanding patients' needs and representing our clients' propositions to meet patients' needs.
Patient Assist provide a range of services relating to inbound and outbound medical patient enquiry management. All of our service solutions are tailored to our client's specific needs. Our service disciplines have been broken down as below:
Patient Quotation Assist
Patient Assist's core service relates to providing inbound treatment quotation and patient management services. We are experienced in providing first class empathetic and sympathetic customer services relating to sensitive patient medical issues whilst at the same time addressing the financial aspects of treatment provision and promoting our clients' benefits. We are able to provide the above mentioned services around the clock on both weekdays, weekends and public holidays.
Medical Information Provision
Due to our existing bank of staff and our ability to screen and source appropriately skilled staff we have the capability to provide telephone based medical information services on behalf of our clients. Information provision can range from general medical advisory services to specific process based advice such as claims and treatment process.
Centralised Administrative Solutions
On behalf of our clients we assist in the development of centralised electronic administration, communications and database solutions designed to facilitate centralised patient management on a multi-sited basis. The application of our call management services in most cases results in reduced administrative burden as a result of the advice provided relating to process, data storage and communicative centralisation and rationalisation.
Market Surveying
We have the experience and capability to conduct a wide array of market surveys on behalf of our clients, on both a business to business basis and business to consumer basis. Our teams possess the skills required in order to address sensitive and confidential subject matter with individuals or with the relevant contacts within businesses. Through the use of our in house software, the application of our medical knowledge and the use of analytical skills we provide our clients with relevant quantitative and qualitative data arising from the survey projects undertaken.
Event Promotion, Booking & Closing
We also assist companies with event promotion and attendee booking services via the telephone where required. A targeted approach to gathering interested parties to view and discuss your services at an event or seminar is an effective method by which to generate new business revenue. At Patient Assist we have the experience to manage such projects and campaigns as well as to manage the facilities in place to; mail via post, electronically or via telephone, screen event attendees and to consult with attendees following attendance in order to bring prospective patients closer to sales closure stage.
Patient and Data Confidentiality and Security
As a company whose core services directly involve the gathering, storage and management of sensitive and confidential individual medical data we take the issue of data protection as seriously as any other issue affecting our business. We have a supporting team of legal and IT professionals advising us on an ongoing basis as to the most secure and effective ways in which to host and manage confidential individual data. Further detail regarding our data security measures can be provided if requested.