At Patient Assist we offer a truly unique service bridging the fields of telephone based customer services, medical advice, promotion and marketing. Most of today's customer service providers or telemarketing providers tarnish their own reputations through the use of inappropriate and poorly trained staff, scripted approaches, poor market targeting and general short term methodologies. Your business and thus your prospect portfolios are too valuable for you to become another statistic.
Patient Assist's core business is, and our management's and employees' passions are, providing first class customer services and empowering our clients' prospective patients and customers to purchase through the demonstration of good service, knowledge, rapport building and promotional ability. The cost of our services are in all instances substantially outweighed by the additional revenue that we derive on our clients' behalves. The services of a specialist provider such as Patient Assist should constitute a key element of any successful medical sector company's marketing mix.
Conversion rates measured by treatment value
The graph shows accurate and independently substantiated statistics taken from services provided to a client by B2B over the last 12 months. The figures represent the percentage of treatment quotation calls, in Sterling value, that were converted to appointment, i.e. 50 calls converted with total treatment values of £100,000, 50 calls not converted with a value of £300,000 = a conversion rate of 25%.
B2B has achieved an average of 58.6% conversion rate whilst our client achieves an average of 35.3% conversion rate. In our client's example on average we provide monthly quotations for £1.1m worth of treatments. Our increased effectiveness in terms of conversion rate realises our client an additional £0.256m of monthly revenue, our service fees equate to a fraction of this figure.